How long does it take for my order to arrive?
Orders in The Netherlands:
After receiving your order and payment verification your product will arrive within 1-3 working days.
Orders outside The Netherlands:
After receiving your order and payment verification your product will arrive within 2-5 working days.
Do I receive a track & trace code so I can follow my order?
When your order is send you will receive an email with the track & trace code.
What are the shipping costs?
You can see the shipping costs and estimated delivery time during the check out process.
Prices are VAT included.
How can I return or swap my order?
If you changed your mind for any reason, you can always send the item back to us within 14 days of the initial sales date and receive a full refund or a new product of the same price or less.
The item(s) need to be unused and not damaged, in original retail packaging. Refunds will be given to the account number that was used during the purchase.
Products purchased directly from our website must be returned to our warehouse for a substitution to be made. Please note that you need to pay and organize the freight for the return package. When exchanging a product, VINZERS will pay the freight costs of the new product sent to you.
Please make sure to provide the following in the returning package.
- Your full name
- Order number
- If you wish to receive a new product or a refund
- When applicable, what product you wish to exchange to
Send the products to:
VINZERS Customer Returns